Jackie Hudson

A version of this article first appeared in the March BAI Executive Report on Branches: Adapting for the modern customer. Inside the issue, you’ll find coverage on middleware upgrades to connect ATMs and branches to evolving digital platforms, smarter branch...

By better managing lobby traffic, allowing for appointments and quickly collecting feedback, banks and credit unions can build more enduring relationships.

Channel-integrated lobbies can provide a more unified experience for customers and a more effective business model for banks and credit unions.

Conventional wisdom holds that technology is changing the way a bank branch operates. For example, we often hear that the bank branch is dead due to the rise in online, ATM-based and mobile banking. Yet, bankers Read More