Article
Apr 21, 2025
In the banking sector, most financial institutions face challenges directly related to customer expectations that are shaped by industries outside of financial services. Consumers expect the experience and functionality they receive from retail outlets, fast-food restaurants and coffee shops when...
Article
Dec 19, 2023
Federal stats show that check fraud has more than doubled over the past three years, and the holidays can be an especially vulnerable time.
Article
Sep 27, 2023
Customers want digital, but they still value a human touch. Financial institutions need to focus on building trust by using an omnichannel approach.
Article
Apr 17, 2023
Security can be bolstered by an automated solution that combines transaction analysis, check stock validation and signature verification.
Article
Jun 9, 2022
Successful implementation requires banks to ask relevant questions to the right audience through the right communication channels at the right time.
Article
Aug 6, 2021
A switch from "passive" to "active" web technology can help banks meet customer-journey expectations being molded by other industries.