Terry Badger

Terry Badger is the former managing editor at BAI.

Podcast

‘Tis the season for greater fraud awareness

Dec 5, 2023

By Terry Badger, Brian Keefe
On this BAI Banking Strategies podcast, Brian Keefe from NICE Actimize joins us to talk about heightened volume and patterns of fraud during the holidays, and what banks can do about it.
Fraud Prevention

Article

The lines are blurring between customer service and CX

Jun 23, 2023

By Terry Badger
By following retail’s data-driven lead, banking institutions are seeing benefits in terms of customer engagement and in the profit-and-loss statement.
Consumer Banking

Podcast

Creating better digital payments for businesses

Jun 20, 2023

By Terry Badger, Layne Kight
Layne Kight from Deluxe is our guest on the BAI Banking Strategies podcast and will share ideas on how banks and credit unions can improve the payments experience for their business customers.
Business Banking

Podcast

Easing the banking challenges for people with disabilities

Jun 13, 2023

By Terry Badger, Val Srinivas
Val Srinivas from Deloitte joins us on the BAI Banking Strategies podcast to share his firm’s recent research into the difficulties people with disabilities encounter while banking, and how banks can make things easier.
DEI & ESG

Article

Financial inclusion in the palm of your hand

Jun 8, 2023

By Terry Badger
Yabx Technologies, a Netherlands-based fintech upstart, is matching mobile phones and alternative data to expand lending services in the developing world.
DEI & ESG

Podcast

Rethinking risk after the SVB collapse

Jun 6, 2023

By Terry Badger, Joan McGowan, Tom French
Joan McGowan and Tom French, both from SAS, join us on the BAI Banking Strategies podcast to talk about how the recent banking crisis has reframed how the industry contends with risk.
Compliance, Regulation & Risk

Podcast

Why banks should help families break the money-talk taboo

May 30, 2023

By Terry Badger, Michael Liersch
Michael Liersch from Wells Fargo joins us on the BAI Banking Strategies podcast with insights on how banks can help families build more open relationships about money, and why it’s in the banks’ interests to do so.
Consumer Banking

Article

Addressing banking’s top business challenge

May 25, 2023

By Terry Badger
In the latest BAI Executive Report, we examine new customer acquisition, the leading issue identified in the 2023 BAI Banking Outlook survey.
Consumer Banking

Article

An industry vet’s take on the branch

May 18, 2023

By Terry Badger
Jon Voorhees from Wells Fargo shares his thoughts on the transition from primary source of connection to a more secondary role.
Consumer Banking

Podcast

Exploring the “flaw of averages” at banks

May 9, 2023

By Terry Badger, Sam Savage
Sam Savage from Probability Management joins us on the BAI Banking Strategies podcast to explain why banking institutions should rethink how they deal with uncertainties.
Technology

Podcast

What banks can do when disaster strikes

May 2, 2023

By Terry Badger, Kate Bulger
Kate Bulger from Money Management International is our guest on the BAI Banking Strategies podcast to talk about their program to help low and moderate income people deal with their finances after a disaster.
DEI & ESG

Article

Mobile banking’s move to center stage

Apr 28, 2023

By Terry Badger
In the latest BAI Executive Report, we explore the current state of mobile banking, including efforts to improve the delight factor in the day-to-day user experience.
Digital Banking

Podcast

Citizens has a new way with words

Apr 25, 2023

By Terry Badger, Beth Johnson
Beth Johnson, chief experience officer at Citizens, is with us on the BAI Banking Strategies podcast to discuss how language banks use to connect with customers is changing.
Marketing & Sales

Podcast

The original mobile banking is finding new purpose

Apr 11, 2023

By Terry Badger, Chris Hill
Todd Barnhart and Chris Hill from PNC Bank join us on the BAI Banking Strategies podcast to discuss how they’re taking to the road to reach underserved communities.
DEI & ESG

Article

Banks may face more liability for P2P fraud

Apr 7, 2023

By Terry Badger
The line between authorized and unauthorized transactions is blurring, which may put institutions on the hook for payment scams affecting customers.
Fraud Prevention

Podcast

FedNow’s competitive value for smaller banks

Apr 4, 2023

By Terry Badger, Brian Keefe
Brian Keefe from NICE Actimize joins us on the BAI Banking Strategies podcast to discuss FedNow and how the new payments service stands to benefit smaller banking institutions.
Digital Banking

Podcast

Despite crypto turmoil, this firm is following the customers

Mar 28, 2023

By Terry Badger, Gene Grant
Gene Grant, CEO at LevelField Financial, joins us on the BAI Banking Strategies podcast to talk about what his company wants to do in the crypto space, and why now is the right time to do it.
Digital Banking

Article

How’s that shift from branch to advice center going?

Mar 24, 2023

By Terry Badger
It’s one thing for a bank to say its physical locations will focus on providing higher-value, higher-touch services, and it’s another thing to make it so.
Consumer Banking

Podcast

Getting ready for the largest wealth transfer ever

Mar 21, 2023

By Terry Badger, Steven Ramirez
Millennials and Gen Z are starting to inherit money in what will end up as the greatest transfer of wealth in history.
Marketing & Sales

Podcast

Managing risks during a digital makeover

Mar 14, 2023

By Terry Badger, Keith Pearson
Keith Pearson, head of financial services at ServiceNow, joins us on the BAI Banking Strategies podcast to share how banks can improve security by digitalizing risk management.
Compliance, Regulation & Risk

Article

2023: The year of payments innovation

Feb 23, 2023

By Terry Badger
As banking goes ever more digital, institutions have a lot riding on how they build up speed and provide more safety in transactions.
Digital Banking