Katie Kuehner-Hebert

Article

Should BaaS still be outsourced?

Jun 27, 2025

By Katie Kuehner-Hebert
This article first appeared in the May BAI Executive Report: Unlocking value through technology optimization. Find more articles within covering the tech decision-making spanning CX, fraud, core updates and more. With recent regulatory scrutiny and customer losses surrounding Banking-as-a-Service (BaaS),...
Technology

Article

Limit elder financial abuse through transaction monitoring and staff training

Mar 13, 2025

By Katie Kuehner-Hebert
From familial guilt-trips to threats of fines and romantic scams, banking teams must carefully navigate customer sensitivity and reporting requirements.
Fraud Prevention

Article

Action now can limit noncompliance with a historic CRA rewrite

Oct 30, 2024

By Katie Kuehner-Hebert
Understand your data, track change management and find meaning in lending. It’s all part of getting to know the 1,500-page Community Reinvestment Act (CRA).
Compliance, Regulation & Risk / Consumer Banking

Article

What will it take to get more banks plugged into FedNow and RTP?

Sep 16, 2024

By Katie Kuehner-Hebert
Fraud safeguards and a liability framework top a long checklist toward mass adoption of broad-based payments technology, but progress continues.
Payments

Article

On-the-road RV loans and Zoom notaries: Digital lending is smart and scalable

Jun 12, 2024

By Katie Kuehner-Hebert
Today’s borrowers want ease and a slicker interface, sure. But modernizing lender fulfillment can be a digital win for the back, middle and front office.
Consumer Banking

Article

From interactive teller machines to high-tech signage, more branches go digital

Apr 19, 2024

By Katie Kuehner-Hebert
ITMs are in and tablet bars are out. Self-service features aren’t only about efficiency—they must enhance the customer experience.
Consumer Banking

Article

Fraud trends spilling into early 2024

Feb 15, 2024

By Katie Kuehner-Hebert
Account takeovers, phishing, deep fakes and other scams that flourished in 2023 will challenge bank security this year, too.
Fraud Prevention

Article

Tap virtual reality, AI and more to upskill talent development

Jan 4, 2024

By Katie Kuehner-Hebert
Technology platforms and training help create more productive, loyal employees for banks and credit unions.
Talent & Workforce Management

Article

Achieving the new analytical tools’ full potential

Nov 2, 2023

By Katie Kuehner-Hebert
Banks and credit unions must continue to invest in staff training so employees can effectively glean insights from data.
Technology

Article

Providing opportunities for small businesses through open banking

Oct 5, 2023

By Katie Kuehner-Hebert
Experts weigh in on how organizations can benefit from access to a broader array of financial services.
Technology

Article

Banks’ digital transformation goes beyond their IT stack

Aug 18, 2023

By Katie Kuehner-Hebert
“If you’re not changing more on the inside than the outside world is, then you’re falling behind."
Digital Banking

Article

Social media’s growing role in bank customer service

Jul 21, 2023

By Katie Kuehner-Hebert
It makes sense for financial institutions to leverage the various digital platforms “because that’s where many of their customers live every day.”
Marketing & Sales

Article

Finding that balance between fast and friction

Jun 2, 2023

By Katie Kuehner-Hebert
Security experts weigh in on how banking institutions can keep customers safer without bogging down their mobile user experience.
Fraud Prevention

Article

The long, slow transition to advice

May 12, 2023

By Katie Kuehner-Hebert
A major challenge financial institutions face is the need to develop a “hunter” mindset among branch employees who now tend to think like “farmers.”
Consumer Banking

Article

Payment innovation is gathering steam in 2023

Mar 31, 2023

By Katie Kuehner-Hebert
Industry watchers see the efforts by banks and fintech solution providers focusing on a host of products, along with a push for more personalization.
Digital Banking

Article

A few universal truths for digital transformers

Dec 2, 2022

By Katie Kuehner-Hebert
Know your customers, challenge the status quo and get used to a state of constant change.
Digital Banking

Article

Looking beyond the credit score

Oct 25, 2022

By Katie Kuehner-Hebert
Would-be lenders are increasingly relying on alternative sources of data to help assess whether a thin-file customer is creditworthy.
Consumer Banking

Article

Making an M&A deal into a win-win

Sep 22, 2022

By Katie Kuehner-Hebert
With countless pitfalls possible, institutions must stay focused on what’s important to better ensure a smooth integration.
Marketing & Sales

Article

Transforming the branch experience

Aug 12, 2022

By Katie Kuehner-Hebert
Despite the accelerating pace of mobile adoption, bank branches will continue to play a critical role in customer engagement.
Consumer Banking

Article

The 411 on mobile phone fraud

Jun 8, 2022

By Katie Kuehner-Hebert
With device-based scams on the rise, banks need to take steps to protect their customers—and themselves.
Fraud Prevention

Article

Fintechs are increasingly challenged by banking regulations

Feb 9, 2022

By Katie Kuehner-Hebert
Whether partnering with banks or buying them outright, fintechs need to evolve their compliance processes to manage the relationships.
Technology