Banking Strategies to Power Smart Decisions

View BAI Banking Strategies content, BAI research and other BAI thought leadership.

Video

Innovation in Commercial Banking Digital Experience: Citizens Journey and Lessons Learned

Dec 20, 2023

Holly Hughes, CMO at BAI leads a discussion with Ross Pringle, Head of Strategy, Digital Innovation & Change for Citizens Commercial Bank on...
Fraud Prevention / Technology

Video

Innovation in fraud prevention: TIAA’s journey and lessons learned

Apr 26, 2023

BAI’s Holly Hughes leads a video discussion on why taking an iterative approach to innovation is key to success.
Fraud Prevention

Video

Solving SIM swap fraud and poor UX

Sep 20, 2022

Dewald Nolte, Chief Strategy Officer at Entersekt, explores how banks can solve SIM-swap fraud while also improving the user experience of their customers’ authentication journeys. He shares the impressive results seen by an issuer that implemented a state-of-the-art solution.
Fraud Prevention
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AI helps banking salvage speed and safety in fraud fight

Feb 6, 2025

Artificial intelligence reframes the debate over balancing customer expectations for quick and easy transactions and confidence in security.
Fraud Prevention / Technology

Video

Evolving fraud tactics need evolving solutions

Sep 23, 2024

Megan Pulliam, SVP of Marketplace for MeridianLink and Isio Nelson, Managing Director – Research, Fraud & Thought Leadership...
Fraud Prevention

Video

Context Aware™ Authentication for FIs: Secure, exceptional customer experience

Sep 12, 2023

Discover how the fraud landscape is evolving — from phishing attacks to man-in-the-middle, vishing and now, payer manipulation — and how the industry needs to take a different approach to resolve fraud...
Fraud Prevention

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BAI insights: A panel discussion with industry leaders

Sep 11, 2023

Financial institutions continue to experience year over year growth in fraud and that upward trend continues for their customers too...
Fraud Prevention

Video

Innovation trends in financial services

Mar 29, 2023

BAI’s Holly Hughes leads a discussion on how breakthrough ideas are having a growing impact on the banking industry.
Digital Banking

Video

The fraud prevention balancing act protection vs friction

Sep 19, 2022

With new forms of financial fraud on the rise, financial services leaders have the challenging task of protecting their customers – and organizations – and still delivering a strong customer experience that minimizes friction. Hear the latest BAI research on what types of fraud are on the rise and what today’s leaders are doing to combat it effectively.
Fraud Prevention

Video

Social engineering scams: Like the worst blind date

Sep 19, 2022

John Paul Blaho, Senior Director of Product Marketing at BioCatch, walks through an intricate and sophisticated scam process and shares insights on how genuine user behaviors change in scenarios where trust is built. He also shows where behavioral biometrics can help protect financial institutions and their customers from these types of scams, even when genuine users are participating in the fraud transaction.
Fraud Prevention

Video

Digital Transformation in Lending: Keys to Success

May 18, 2022

Bringing together an “Apple-like experience, Google-like targeting and Amazon-like fulfillment” is a true digital transformation, says Dennis Gada, Head of Financial Services at Infosys. He and BAI CMO Holly Hughes discuss how financial services organizations can bring that successful transformation to lending.
Digital Banking

Video

From Banking Boomers to Zoomers: Buy Now, Pay Later

May 16, 2022

Presented by: Use of buy now pay later (BNPL), a form of point-of-sale lending, has grown significantly. While fintechs are still the biggest players, banks can also quickly build and roll out a BNPL offering. Understanding their purpose, focusing...
Digital Banking

Video

Onboard Better: Lending Made Easy with Infosys Finacle

May 13, 2022

Any bank can now digitize its customer onboarding process, even for something as complex as a small business loan. See how Infosys Finacle can support the entire application process from new customer registration to an identity check, eligibility verification, and sharing the loan application and the loan account number.
Digital Banking

Video

Lending as a service: Expanding beyond traditional lending channels

May 13, 2022

A panel discussion on the opportunities lending as a service presents and what banking leaders learned as they digitally transformed their organization’s lending services.
Consumer Banking

Video

Unlock the full potential of CTV/OTT with attribution

Mar 2, 2022

Vericast illustrates why CTV is quickly becoming a critical component of omnichannel marketing strategies and how financial institutions can leverage CTV advertising to improve customer acquisition.
Consumer Banking

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The keys to small-business loan growth: Advice, guidance and trust

Mar 2, 2022

Hear Santander’s focus on delivering what’s most important to small-business clients — meaningful relationships with trusted advisors and access to quality products, services, and digital tools.
Business Banking

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Redefining banking customer centricity through an integrated omnichannel experience

Mar 1, 2022

Temenos demonstrates the power of an integrated platform experience that is agile and efficient while putting your customers at the center of every digital banking function.
Customer Experience

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New customer acquisition: Modernizing strategies for 2022

Feb 28, 2022

Learn from industry leaders about what opportunities your financial services organization can incorporate as it examines its new customer acquisition strategies for 2022 and beyond.
Customer Experience

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Transforming customer experiences to be digital-first

Feb 28, 2022

Glia shows you how to offer seamless digital communication regardless of whether your customers engage via chat, SMS, voice, or video.
Customer Experience

Video

Emerging Trends in Financial Services

Feb 16, 2022

What top trends are changing the face of financial services? BAI surveyed financial services leaders and consumers to find out.
Consumer Banking

Video

BAI Global Innovation Award Winner for Digital Transformation Deutsche Bank

Jan 14, 2022

Deutsche Bank recently won a 2021 BAI Global Innovation Award in the Digital Transformation category for their program, “Embedded Finance Initiative,” which allows non-bank companies to seamlessly integrate complete financial products into their own offerings and...
Digital Banking
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Video

Digital Transformation: Innovation Trends & A Winning Technology

Dec 6, 2021

Digital transformation was the hottest category in the 2021 BAI Global Innovation Awards, drawing the largest number of nominations from all types of organizations across the globe.  Holly Hughes, chief marketing officer at BAI, recently hosted...
Digital Banking

Video

Personalization in the branch: The key is constant coaching

Sep 22, 2021

Hear Gallup research that finds branch staff needs more and better training to develop the skills required to connect with customers.
Customer Experience

Video

The platform is part of the revolution

Sep 21, 2021

The Finalytics.ai platform goes beyond personalization by allowing your community financial institution to create a singular and highly relevant digital experience for each prospective and current customer.
Customer Experience