Banking Strategies to Power Smart Decisions

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Webinar

A blueprint for your digital strategy

Recorded: Jun 4, 2025

Wes Zauner, Vice President of Product at MeridianLink and Isio Nelson, Managing Director, Research, Fraud & Thought Leadership at BAI will discuss how to revolutionize your financial institution's approach to the digital journey and share best practices to create a...

Digital Banking

Webinar

Meeting the moment in digital banking: What consumers want now

Recorded: Mar 27, 2025

Join us for this discussion to hear some key findings from our latest survey and learn ways to meet your customers’ growing demands for seamless digital banking experiences while accelerating your customer acquisition, improving your conversion rates and strengthening long-term...

Digital Banking

Whitepaper

Quick Q&A on Modernizing banking technology ecosystems to drive revenue and efficiency

Feb 6, 2025

Optimizing customer data with a clear strategy can give businesses a competitive edge by enhancing technology for efficiency and revenue growth. In this Q&A with Carlos Lopez from Jack Henry, discover key banking trends, potential regulatory changes, the impact of...

Digital Banking

Whitepaper

Quick Q&A on Meeting the payment preferences of each generation

Apr 24, 2025

For Primax’s Mitch Dawes, it’s imperative that financial institutions (FIs) consider the depth and breadth of customer needs as all generations, but especially digital-first groups, apply their mobile retail experiences and expectations to how they bank. Dig in for more insight...

Digital Banking

Webinar

How to raise 100M+ deposits while controlling your cost of funds

Recorded: Mar 11, 2025

Join us for our discussion on how you can optimize the onboarding experience to achieve profitable growth in 2025 and beyond. Learn proven strategies for acquiring low-cost deposits at scale, activating your current customer base, and deepening existing banking relationships....

Digital Banking

Article

Prioritizing human-centric digital services

Oct 23, 2024

By Michael Hanson

To attract customers, banks can feature personalization, empathy and flexibility alongside convenience.

Customer Experience / Digital Banking

Article

Strengthen your case for banking technology investments in 2025

Oct 16, 2024

By Parker Graham

Target pain points, focus on ROI and highlight successful implementation at comparable organizations.

Digital Banking / Technology

Article

The evolving legacy of community banks, a pillar of local trust

Oct 10, 2024

By Jake Fuchs

Physical proximity is no longer a primary driver of customer loyalty. That’s why customer-centric digital channels are pivotal.

Consumer Banking / Digital Banking

Article

Enhancing small business financing in community banking

Oct 7, 2024

By Will Tumulty

The key lies in providing customers with quick decisioning and access to funds.

Business Banking / Digital Banking

Report

The continued digital evolution in banking

Sep 26, 2024

Digital banking continues to impact our industry in a wide variety of ways – and in a wide variety of areas. From open banking to AI, to branch banking and staffing needs, digital banking touches nearly every aspect of banking....

Digital Banking

Whitepaper

Quick Q&A on planning strategically for banking’s next big challenges

Mar 28, 2024

Banks are only at the beginning stages of the largest generational wealth shift ever known. How organizations use data to capture those asset transfers, perhaps by building out mobile features or improving customer personalization, could shape their customer success for...

Digital Banking

Article

The critical importance of the digital customer experience

Jan 25, 2024

By Karl Dahlgren

Somewhat unfairly, customers measure their bank’s digital delivery of services against the practices of world-class online retailers.

Digital Banking

Article

Put AI in CX: Efficient contact centers require greater digital transformation

Jan 25, 2024

By Rahul Kumar

Delivering a winning customer experience and helping agents thrive relies on timely data and leveraging artificial intelligence.

Digital Banking

Article

Disappointed in marketing ROI? Try embedded finance

Jan 9, 2024

By Dave Buerger

Reach prospective customers where they are – via social media, streaming, even gaming.

Digital Banking

Podcast

Maximizing digital marketing ROI: A deep dive into acquisition, retention and attribution strategies

Dec 19, 2023

By Holly Hughes, Robert Ropars

Robert Ropars from Vericast joins us on this episode of BAI Banking Strategies podcast to share his perspective on customer acquisition, retention and attribution strategies in the digital marketing space.

Digital Banking

Article

The future of bank statements

Dec 18, 2023

By Griffin McGahey

Digital-minded statements, even when printed, strengthen customer loyalty, increase efficiency and offer a targeted format to promote new products.

Digital Banking

Article

Speaking to the generations

Dec 8, 2023

By Edmund Lawler

BAI research points to products and services that banks and credit unions should emphasize when marketing to various consumer age cohorts.

Digital Banking

Article

How data-driven insights transform digital banking

Nov 21, 2023

By Ajay John

Banks and credit unions have a wealth of available data about their account holders that can be used to better understand their current activities and potential needs.

Digital Banking

Article

Navigating the digital banking landscape: Challenges and opportunities for financial institutions

Sep 27, 2023

By Todd Robertson

Customers want digital, but they still value a human touch. Financial institutions need to focus on building trust by using an omnichannel approach.

Digital Banking

Article

How banks can grow in a slowdown

Sep 14, 2023

By James White

One place to start is by getting more value from core areas of the business, including tech spend, data troves and employee ranks.

Digital Banking

Report

The insights of data and analytics

Sep 14, 2023

In this month’s BAI Executive Report, we explore how properly harnessing and analyzing the ever-growing wealth of information can generate a feast of benefits—from more personalized messaging to more focused risk analysis to enhanced fraud protection....

Digital Banking / Technology

Article

Superior digital experiences are key to customer growth

Sep 1, 2023

By BAI Editorial Team

In this Q&A, Zach Hamilton of Synovus Bank shares why it’s critical to continually enhance the digital experience for customers and how that impacts the bank’s customer acquisition and retention goals.

Digital Banking